Returns & Exchanges

Lan Jaenicke accepts returns of unworn, unwashed, and undamaged items with original tags attached within 14 days of delivery. We strive to ensure your complete satisfaction with our timeless designs through a seamless exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Visit our online return portal or contact our concierge team with your order number to request a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Carefully place the items in their original packaging, ensuring all designer labels and security tags remain intact to qualify for a refund.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within the 14-day return window.

• 4.
  Quality Inspection & Refund

  Once our atelier receives and inspects your return, a refund will be issued to your original payment method within 7 to 10 business days.