Frequently Asked Questions
Everything you need to know about Lan Jaenicke's collections and services.
What is the standard shipping time for orders?
Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by destination and usually range from 7-14 business days.
What is your return and exchange policy?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that certain limited-edition pieces may be final sale.
How do I care for my Lan Jaenicke garments?
To preserve the quality of our high-end fabrics, we recommend professional dry cleaning for most items. Specific care instructions can be found on the interior label of each garment.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
Are your collections ethically sourced?
We are committed to sustainable luxury. Our materials are sourced from reputable mills that prioritize environmental responsibility and fair labor practices.
Can I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.